In recent years, the healthcare system has been moving towards humanization and human-centricity. Creation of various feedback tools allows the system to take into account everyone’s opinion. Recently, the transformation has been reflected in the promotion of such concepts as patient-centered care, value-based healthcare, satisfaction monitoring, trust, etc.
Only close interaction of healthcare system elements, communication of health specialists and patients, dialogue between medical specialists, cooperation of healthcare leaders and workers, as well as interaction between healthcare leaders and the population can lead the healthcare system to a successful future. Such a system will help to cope with crises more effectively, since people are the most important source of management information, and the needs and interests of each actor directly affect the coherence of the system. As recent years have shown, health crises, despite their severity, with the right measures taken, can have positive outcomes: lead to a moral uplift among medical workers, increase their solidarity, as well as trust between the medical and patient communities.
Also, speaking of building a dialogue, we cannot fail to mention the role of the “third sector” as a kind of glue that holds together various communities in solving global problems. It was this sector that experienced an upsurge during the start of the pandemic, and its values met with broad support from the population.
Humanistic transformation is impossible without a deep comprehensive understanding of a person, without the ability to ability to hear and give a feedback, without understanding of the social and psychological essentials that underlie rational safety behavior. Only expert humanitarian knowledge can help to make competent management decisions in those fields of the healthcare system where the public assessment can be applied.
This year we are moving from conceptual foundations to practice, from defining the core values and meanings of the healthcare system through the processing and analysis of feedback to specific management decisions.
For the fourth year in a row, the Forum has been serving as a platform for dialogue between representatives of the medical and humanitarian communities, aimed at solving the most pressing problems of the healthcare system.